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Free Webinar: MS Teams and Customer Service
| Wednesday, July 28, 2021 | 2:00 PM ET / 11:00 AM PT (Duration: 45 Minutes) |
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Integrating Microsoft Teams Direct Routing and the enterprise contact center into your Teams Voice platform offers benefits ranging from improved SMS experience to internal agent assistance, to improved security, video, and deep app integration.
This 30-minute webinar will discuss taking these capabilities and how you can take your use of Teams and your organization to the next level.
You will get in-depth information on how to: Integrate SMS into Teams chat channels Initiate call-backs from SMS messages with links to mobile Teams clients Bump the SMS directly into a Teams phone call Automate PKI notifications to agents Allow agents to see in real-time what team members are available to help with a customer |
| | | First 25 attendees of this webinar will receive a $10 Amazon.com Gift Card* | | Sponsored by: | | | | Hosted by: | | |
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| Can’t attend the webinar? Register anyway, and we’ll let you know when it is available on-demand. | | | Presenters |
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| | | Brent Kelly President & Principal Analyst KelCore, Inc. |
| | | Matt Feeley Vice President of Collaboration Services Netrix, LLC. |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| *Register through this promotion and attend the live webinar on July 28, 2021 for your chance to receive a $10 Amazon.com gift card. Valid for the first 25 live attendees in the U.S and Canada. This offer is not sponsored, endorsed or administered by Amazon.com®. |
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| Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights, and analysis from leading independent experts on all aspects of communications, collaboration, and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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