Integrating Microsoft Teams Direct Routing and the enterprise contact center into your Teams Voice platform offers benefits ranging from improved SMS experience to internal agent assistance, to improved security, video, and deep app integration.
This 30-minute webinar will discuss taking these capabilities and how you can take your use of Teams and your organization to the next level.
You will get in-depth information on how to: - Integrate SMS into Teams chat channels
- Initiate call-backs from SMS messages with links to mobile Teams clients
- Bump the SMS directly into a Teams phone call
- Automate PKI notifications to agents
- Allow agents to see in real-time what team members are available to help with a customer
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