New Articles In a survey of 557 design and UX practitioners, organizations only did 22% of recommended DesignOps efforts, did not have DesignOps-dedicated roles, and had low DesignOps maturity overall. (10 min. to read) Likert and semantic differential are instruments used to determine attitudes to products, services, and experiences, but depending on your situation, one may work better than the other. (7 min. to read) New Videos Human-centered design has 4 principles: understand the problem, the people, and the system, and do iterative design. But what if you don't have time to do all 4 steps? (5 min. video) Usability studies with children and teenagers are as valuable as any other user research, but require special attention to both participant recruiting and study facilitation. You can't act the same with kids as you would with adults. (3 min.video) Virtual UX Conference Americas/Europe/Middle East: June 15 – July 2 (each course = 2 half days) Asia/Australia: July 25–31 (each course = 1 full day) Americas: August 10–21 (each course = 1 full day) Full event program describing all full-day UX training courses and the virtual conference format. Deadline to save $100 on registration for the June Virtual UX Conference (live in time zones listed below) is this Sunday, June 14. San Francisco: 9am-12:30pm New York: 12pm-3:30pm São Paulo/Buenos Aires: 1pm-4:30pm London: 5pm-8:30pm Amsterdam/Berlin: 6pm-9:30pm Helsinki/Athens/Moscow/Riyadh: 7pm-10:30pm Dubai: 8pm-11:30pm New Delhi: 9:30pm-1am Online Seminars Design Thinking in the Digital Workplace: A 2020 Intranet Design Annual winner shares their journey to creating a human-centered intranet (June 19) Facilitating Remote Design Workshops:Lessons learned from facilitating over 100 remote design workshops (June 24) NEW See list of all 1-hour online seminars, including on-demand courses. Case Studies Wanted: UX Metrics We're collecting case studies about UX benchmarking. In other words, we want to hear about a specific time when your team implemented some kind of design change and collected quantitative data before and after that change. We're offering free reports, online seminars, and full-day training courses as thank-you gifts (the more you share, the more gifts you get). Any project, product, or service could be eligible. Please fill in this short form to share: https://link.nngroup.com/metrics | 