| How a leader manifests their personality not only defines their leadership and has the potential to profoundly impact the organization's culture, performance and ultimately, its bottom line. This is because the way you "show up" to your employees and colleagues directly influences how they engage with one another and with Customers. Quite simply, most people are extremely reactive to the emotions of others. Most are unaware of the power of their own awareness and their own choice in how to interpret what others say, do or do not say or do not do. Understanding and managing this chain reaction is crucial for any leader intending to foster a productive, positive workplace environment. | 