This month’s edition of Pulse brings you the latest company news and industry insights. Thank you for being a loyal reader.
Dear clients, As technology continues to evolve, it's imperative that we uphold the highest standards of work ethics and integrity. AI plays a pivotal role in this endeavor. Through advanced algorithms and data analysis, AI can help identify and mitigate ethical risks, ensuring our operations remain transparent and fair. |
This is why we are especially proud of CEQUENS AI Agent, a product meticulously crafted with this principle in mind. Powered by advanced AI technologies, CEQUENS AI Agent has been built to not only elevate client-business interactions but also to ensure ethical decision-making and adherence to our core values. Its algorithms are designed to detect and prevent any potential breaches, promoting transparency and fairness in all interactions. With CEQUENS AI Agent, we're not just advancing communication; we're pioneering a new standard of ethical AI utilization, underscoring our dedication to maintaining the trust you place in us. As our valued clients, your trust is paramount, and we remain dedicated to utilizing AI ethically to deliver exceptional services and products that focus on integrity in all our interactions. Warm regards, Karim Khorshed
Co-founder and CEO |
THE BIG NEWS CEQUENS joins the Global Leaders Forum |
We are thrilled to be the newest member of the GLF, the global network of connectivity leaders. Our GLF membership will be led by Nermeen Sobhy, VP Carrier Relations, who commented: “We look forward to embarking on a journey of innovation and collaboration towards a brighter future together!” |
EVENTS The scoop from Seamless and more ☕ We’re still energized from all events we’ve participated in this month. From Seamless Middle East to GSMA M360 and International Telecoms Week, it’s been an exciting period. Relive the highlights below 👇 and watch the recap video for Seamless here. |
| Tamer Nassrawin, our Head of Pre-Sales, took the stage at Seamless to deliver a resonating presentation on the evolution of customer experience from souks to SaaS with generative AI personalization. Everyone loved it, Tamer! Nermeen Sobhy, VP Carrier Relations, presented “The Power of Influence” as part of the ROCCO IOO at ROCCO’s Genesis event. She was also recognized as the #1 Top Telecom Wholesale industry influencer among a list of 100 inspiring industry changemakers at ROCCO IOO 2024. Congratulations, Nermeen! Over at International Telecoms Week, Nermeen participated in a panel discussion on RCS and the changing reality of communications following its public availability. |
EXPERT INTERVIEW Infusing SaaS into CPaaS: What MEA enterprises need to know |
As an advocate for innovation within enterprises, our VP Growth and Revenue Operations, Hussein Malhas, stands firm on the proposition of infusing SaaS into CPaaS. We interviewed him to know more about optimizing business operations with highly customized SaaS solutions that lead to enhanced security and a positive impact on ROI. |
INSIGHT Why great employee experiences lead to greater customer satisfaction Did you know that only 60% of frontline employees are satisfied with work processes? That’s low! A positive work environment is key to employee engagement. Here’s how using modern tech tools enables frontline employees: Unified communication platforms with omnichannel support let them seamlessly switch between calls, emails, social media messages, and live chat – all within a single interface. Employee-friendly tools empower agents with limited technical backgrounds to improve their efficiency, boosting their confidence and productivity. Smart automation tackles repetitive tasks like scheduling appointments and data entry, freeing up more time for high-value customer interactions. |
#DOTITDOWN Introducing Dot It Down – a series of personal stories from CEQUENSers where they share knowledge, inspiration, and insight. For the first entry, our Senior Content Marketing Specialist, Aly Osama, tries to unravel an age-old dilemma: What is content marketing really about? |
FROM THE BLOG Building trust with our global accounts and partners
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As our company grows in its operations, our resilience to provide nothing short of excellence grows with it. Currently, we serve thousands of corporations and SMEs in every corner of the world. We provide them with the necessary innovative tools to enhance customer engagement, streamline operations, and gain a competitive edge. This task comes with a heightened responsibility to ensure data privacy and regulatory compliance. In this article, we showcase some of the critical aspects we take into consideration while managing our global accounts and outline certain strategies for CPaaS security and compliance. |
Come and transform communications with us, or let a friend know we’re hiring. |
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