Technologies such as AI are seeing rapid testing and adoption by enterprises hoping to drive customer experience (CX) to the next level, for customers, agents, and the business. These advances promise more effective self-service, better agent-assist capabilities, and more efficient workforce optimization for the contact center. However, these advances cannot be truly effective unless the enterprise has the data integration and customer service strategy in place to make the most of these emerging technologies.
Throughout this virtual event, subject matter experts will provide you with strategies for transforming your CX technology, while helping you understand what works and what doesn't when it comes to improving both the customer and agent experience. | 
