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CIO First Look
Stay up to speed with the current top stories for IT leaders
March 07, 2024
Women in Tech: "It's still essential to celebrate and encourage more women to join the industry"
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How CIOs use AI to elevate CX services
Generative AI can help staff answer customer queries efficiently and effectively. But thatâs the least it can do, or what IT leaders expect of it. The key to unlocking its real power is to focus on business outcomes and highly refined experiences.Read more
4 ways higher ed can close the tech industryâs gender gap
While itâs acknowledged that diversity drives business innovation and creates a strong cultural foundation, the tech industry and higher education institutions fall short when it comes to supporting and channeling more women into tech fields. Read more
Generative AI copilots: Whatâs hype and where to drive results
IT leaders find themselves in front of a firehose of rapidly releasing platform copilot enhancements, trying to sort out what works and can scale. Hereâs where your peers are finding benefits â and shortcomings. Read more
The change management Informatica needed to overhaul its business model
When Graeme Thompson became CIO of the AI-powered data management company in 2016, it sold licenses and maintenance as its customers moved their applications into SaaS solutions. In response, the company changed course to the cloud. Here, Thompson recounts the effort needed to deliver on that transformation strategy. Read more
Why your best IT managers quit
Understanding the chief reasons top managers leave is critical for CIOs seeking to develop and retain high-performing teams. Compensation aside, leadership, culture, and stagnation top the list. Read more
Whatâs enabled Fresenius to transform IT
As group CIO of Germany-based multinational health care company Fresenius, Ingo Elfering had to turn its IT upside-down in order to move forward. Read more
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