JUNE 6, 2019

“We’re not fluffy flowers, so don’t treat us that way,” says Alicia Ellis, a dealership F&I manager.

Innovative digital tools streamline processes and make customers happier.

A more open and educational dealership environment would boost store relevancy in the digital age.

“Domestics pulling out of the car segment allow us to gain market share,” says Henio Arcangeli Jr., in charge of Honda’s auto sales in the U.S.