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| ISSUE 24 - December 2020 | |||||||||
| It is time for us to bid farewell to a challenging year and look forward to more success and more genuine partnerships. This year has taught us to be more patient and considerate about customer needs. Feeling optimistic about 2021, we hope you’re ready to tackle the coming months with more dedication, determination, and devotion. Thank you for being with us along the way. Have a prosperous year ahead, John. | |||||||||
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News we're proud ofAs we celebrate a new year, we are also celebrating a new success. CEQUENS has won the 'Most Innovative Communication Platform' in 2020 from the International Finance Magazine. "We would like to extend this acknowledgment to the entire team responsible for our Communication Platform and to you for being a valuable user," Karim Khorshed, Founder and CEO. | |||||||||
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CEQUENS Chat is hereMultichannel conversational platform for the future.Our all-in-one messaging solution for enterprises is available today for businesses looking to invest in efficient customer engagement solutions. #CEQUENSChat is a conversational platform built and designed to streamline business communication and refine it for the digital age. Click here and be the first to get 3 months free subscription. | |||||||||
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Featured story for the new yearTop 5 CPaaS trends to look out for in 20212020 has been a tough year. However, the Communication-Platform-as a-Service (CPaaS) market remains booming and is expected to rise in value to $10.9 billion by 2022. This year, the industry has seen the growth of omnichannel marketing, the intersection of IoT and CPaaS, and the emergence of 5G — and all of it has had an impact here in the region. But what does 2021 hold? | |||||||||
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Top viewed stories in 2020CPaaS 3.0: 5 methods of transforming customer experience strategiesWith its seamless, omnichannel approach, CPaaS 3.0 offers a chance to meet customers where they are. It's also offering businesses an exciting way to achieve their digital transformation. Why WhatsApp makes sense for businesses in MEAAs the messaging app has grown, it has become one of the most trusted global brands, with users in Egypt ranking third–just behind Facebook and Google. Read more to find out why your business should build a presence on WhatsApp. Top marketing activities businesses need to consider in critical timesWhat can you do to stay in touch with your customers during COVID-19? How can you turn lemons into lemonade and help your customers? Let's take a look. | |||||||||
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