With health systems struggling to maintain margins, hospital leaders cannot afford to miss out on opportunities to improve patient access and experiences. A consumer-centric digital front door strategy can help support better clinical outcomes, as well as patient satisfaction and financial performance.
Outline the key issues associated with the patient access function, including both financial and clinical metrics used to evaluate those issues. Describe technological advances that can help speed the patient access journey, improve patient access efficiency, retain patients within network, and improve patient satisfaction. Develop a plan of action for outsourcing patient access call center operations with clear ROI.
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