The health of your facility lies in person-centered care |
|
|
|
The financial health of a facility can depend on the prevention of a single lawsuit.
SNF Risk Management Through Person-Centered Care will help facilities understand the components of an effective customer service program, realize the importance of risk management, and master several methods of reducing the potential for litigation. Customer service in long-term care facilities involves two key aspects: properly educating families about the realities of SNF living, and handling adverse events appropriately. This book will instruct facilities on how to develop an effective customer service program—using person-centered care to build partnerships with residents, families, staff, and the media; improve a facility’s reputation; and decrease the likelihood of lawsuits. |
|
|
|