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By Sophie Smith personal finance reporter

Last week we introduced our new consumer champion: Katie Morley. If a company has let you down she is here to fight your corner, whether you’ve lost 1 or 1m.
Her first case was a shocking one: a 95-year-old mother abused in a care home. Despite instructing lawyers, her son had heard nothing by way of a meeting, written apology or financial compensation from the care home owner. After Katie stepped in, she was able to secure the victim's family a six-figure payout.
Care firms are not obliged to tell unhappy customers of their options to complain in the same way as banks and insurers are. Reporter Sam Meadows has explained everything you need to know if you have a dispute with a care home, either on your own behalf or for a relative.
If you've got a tip-off or want to tell Katie about a consumer rip-off you've spotted, email [email protected] or fill out the form here. Her column appears in print and online every Saturday and Sunday.
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You have the last word...

Bernard Andrews said about Ode to a strongly worded letter: why it's always worth having a grumble: "If you have a legitimate complaint then try the following. Gather all the facts, state the position clearly, advise how you would like the matter to be resolved, email the CEO and also state you are a shareholder."
A Andrews said about Could the 'Corbyn mortgage hedge' protect you against a Labour government?: "Young people today do not realise that their grandparents paid mortgage interest rates of up to 18.45% p.a. in the 80s, averaging throughout that decade at 14.5% p.a., and were mightily relieved when 12 years later they eventually reduced to 10% p.a. The last 20 years' mortgage rates have gone from 7% p.a. to a low the last 8 years of between 3 - 4%. This is unbelievably low. Young people do not realise how lucky they are."
Defacto defacto said about 'I waste 9 a day on car parking': why first-time buyers moving back home still struggle to save a deposit: "Move away from London and the Home Counties. Yes, your salary will probably fall but the salary/mortgage ratio will make housing and car ownership affordable."

Contact us: to pose a question to our team of expert reporters, email [email protected]. If you'd like a free financial plan, email [email protected] with the subject 'Give me a Money Makeover'.

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