What skills do you need to become a great leader?

What skills will make a Team Leader stand out from the crowd?

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This week, we're discussing leadership. Which skills are the most in demand for team leaders? What are companies looking for, to prove you can motivate a team?

What skills will make you stand out from the crowd as a team leader?

We analysed 3,800 jobs ads for Team Leader positions in the UK, with the goal of mapping out the key skills and competencies requested by those recruiting for this position.

Discover the top 20 skills for team leaders in this week's article!

Do you book training for others?

We need your help!

We're working hard to measure the impact of the pandemic on learning: both at home and in the workplace. If you work in Learning and Development or HR and your company's learning goals were affected by the pandemic, then we need your help.

Top 10 Online Customer Service Courses 🌟

Do you want to build positive working relationships with both external and internal customers? However, it's not always easy to deliver top-notch customer service when you're feeling under pressure from customer complaints and difficult situations.

How then can you learn to remain cool under pressure and guide a difficult interaction to a happy outcome?

A customer service training course will teach you and your team how to address customers' needs effectively and develop the confidence to successfully handle a range of different enquiries.

Browse our top 10 online customer service courses listed below to start your learning journey today!

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