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A whopping 60% of subscribers open welcome emails. Yet many merchants give the emails little thought, with rote messages such as “Thanks for signing up! Here’s 10% off” or “Welcome to our newsletter — stay tuned!” Discounts alone do not build loyalty, and a vague “welcome” doesn’t spur action. Done well, welcome emails drive revenue and long-term customers. As an email marketer who has worked with consumer, retail, and direct-to-consumer brands, I’ve built campaigns from scratch and understand the importance of welcome emails. Here’s how to create welcome emails that drive sales and build a brand. Core Strategy The first touchpoint with a subscriber should reflect a brand’s core marketing strategy. What do you want new subscribers to do, feel, and think after reading the message? • If retention is a priority, highlight loyalty programs, subscriptions, or re-orders. • If high order size is key, use reviews, user-generated content, and endorsements to boost confidence. • To encourage product education, provide a path to blogs, videos, or a community group. Read article > |
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