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| The Next-Gen Help Desk | | BetterCloud Monitor | For many companies who have transitioned (or who are transitioning) to the cloud, there are a number of change inevitabilities that evolve as a matter of course. Change is obvious and everywhere…almost. What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole. | | Forget Me Please: What GDPR’s Right to Be Forgotten (and Other Key Concepts) Mean for IT | | BetterCloud Monitor | Did you know that under GDPR, users can request their data to be erased (aka be forgotten)? What kind of data does this apply to, and how can IT prepare for this? In Part Two of our series, our data privacy expert dives into three critical GDPR concepts that IT needs to be aware of: the right to be forgotten, consent, and data portability. All three elements affect IT’s responsibilities. This post covers what this means for IT and what their next steps should be. | | How Hackers Crack Passwords and Why You Can't Stop Them | | CSO Online | Password crackers have access to more stolen passwords and better password hacking software and tools than ever before. | | | | | | 40 Chromebook Tips for Maximum Productivity | | ComputerWorld | Supercharge your Chrome OS experience with these time-saving tricks and techniques. | | How to Find Infinite Free Kindle Books to Read | | MakeUseOf | If you are a Kindle owner, then you probably look for discounted ebooks all the time. And there is no better deal than a freebie, right? The problem is finding out which Kindle books are available at no charge, especially when many are only free for a short time. | | |
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