This workshop will help you establish where your business is positioned digitally and help you to understand how this and all elements of your business, is impacting the customer experience but more vitally, discover how you can strengthen the customer experience journey.

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Want to set up your own online store and integrate with social media? Shopify could be just the solution you need! We’ll take a look at how the shop works, adding products, arranging them in the store, creating discount codes and integrating with Facebook and Instagram.

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A session looking at what is growth, where can growth be found in your business, how to achieve it and what are the barriers to growth. An interesting and stimulating session for all levels of those businesses.

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If you sell goods online from your own website, or via an online market place, it is very important that you understand the VAT obligations and liabilities of selling to customers in Europe and in all countries that operate VAT or GST (Goods and Services Tax) regime. (This event is suitable for any business making sales online above the £85,000 turnover threshold.)

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Are you getting the best, most cost-effective management information for your business? Not sure if the software you’re using is the best one for your business type? In this informative session we’ll be looking at Xero, Quickbooks Online, FreeAgent and Sage Business Cloud and exploring, with demonstrations, the features of each.

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This skills improvement agenda workshop will introduce you to the Ten Steps Personal Development Programme, designed to help improve employee engagement, lifelong learning, problem solving and enable career progression. You will also learn about the Route Map which combines face-to-face learning with access to an e-resources to help you or your employees improve life skills.

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