The sock business is hardly black and white — literally or figuratively. The range of sock style possibilities is endless — as are the different style preferences of the customers. Daniel Seeff tells PYMNTS how the company he founded, Say it with a Sock, consults its subscribers to find the best themes for their curated socks, and how it got creative about dealing with unhappy customers.  Read More...

Reviews are a critical part of the online travel economy, with online shoppers poring over feedback to decide which companies to patronize. But false reviews can devastate a business's reputation and bottom line if left unchecked. In the latest Fraud Decisioning Playbook, PYMNTS spoke with James Kay, director of issues management for TripAdvisor, about how the travel platform detected and eliminated 1 million fake reviews with its fraud detection system, resulting in only verified accounts.  Read More...

Emerging Innovation And Fraud Trends In Consumer Commerce

Cybercriminals are finding it best to embrace the omnichannel approach to fraud in one of the latest security trends, while the smart home will be one of the significant trendlines of the next decade. How are online platforms looking to protect their users as fraud mounts, and why will voice as well as smart homes be even more significant in the 2020s?  Read More...