 | February 22, 2020 |
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| Walmart is shuttering its personal shopping service, Jetblack. |
Jetblack used a combination of professional shoppers and AI to send consumers product recommendations and fulfill orders via text message.
The service will stop handling orders after February 21, after which Walmart will bring some of Jetblack's technology and design team into its organization, laying off 293 of Jetblack's approximately 350 employees in the process.
Integrating learnings and technologies from Jetblack, such as tools to enhance the product discovery experience, could still benefit Walmart – and would match its recent moves to restructure its e-commerce business.
Business Insider Intelligence's Daniel Keyes has the full story. |
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