Malls are not exactly the hotspots of coolness and retail activity they once were. But operators of some of those shopping destinations continue to wield investment power and look for new uses, as malls undergo remakes for the 21^st century. Can healthcare and sports entertainment help? And what’s the outlook for the 2020s?  Read More...

Personalizing Travel Planning With AI Chatbots

Online travel services are harnessing the power of artificial intelligence (AI) to help consumers locate and book deals on flights and hotel rooms. Eddy Travels Co-founder and CEO Edmundas Balčikonis explains how his tech connects with existing messaging platforms — and why the time is right for personalization with chatbots. Read More...

Driving Customer Engagement With Apps

Many consumers have five or fewer merchant apps on their mobile phones at any given time, which leaves little room for the average retail merchant looking to engage customers via mobile programs. How do consumers use apps to enhance their in-store shopping experiences, and what kinds of features might entice them to download more apps in the future?  Read More...