Each passing year brings a variety of technological advances that enhance services and sectors and improve customer satisfaction. 2020 was a defining year in terms of technology and connectivity, with social distancing norms pushing companies and organizations across sectors to go online and cater to customers in a more personalized and digital manner. An immense technological disruption impacted all aspects of our lives—from education to work to entertainment. All our ‘public’ activities were relegated to the digital sphere. Group experiences took a backseat even as online media such as Zoom and Skype made us indulge in digital socializing and team building. |
