Some retailers are changing the way they do self-checkout. Both Target and Schnucks announced self-checkout lanes will be for 10 items or less. Other moves have been made.
So we asked:
Do you think grocers will continue to lean on self-checkout, or will the strategy change?
And you answered:
- Yes, they will still lean (60%)
- No, changes are coming (38%)
- Other, tell us in the comments (2%)
You also said:
Jerry Wagner, Senior Advisor, Coast Produce
Too many grocery stores currently have self checkout and their aisles are congested with employees pulling product for pick up customers. The worst of both worlds. The next logical move in my opinion is to automate selection for all product; customer either preorders or uses kiosk to place order. Stores will actually be warehouses with small storefronts to pick up orders. Large chains could return to the food deserts and find the other locations where this format is the most practical while providing some stores with the “shop the aisles” experience for those who wish to.
Mark Osborne
Unfortunately too many retailers especially corporate only look at cost and savings versus customer retention and customer service. I don’t see the self-checkouts going away anytime soon. I look at retailers all around the country and they keep cutting labor and service for profits; there’s a lot of opportunities out there for good operators.
--
Have another thought? Weigh in on our LinkedIn poll here or email the SN team at [email protected], and make sure to include your first and last name and job title.
WHAT DO YOU THINK? | 
%20(1).jpg)
.png){kind=small}
.png){kind=small}
.png){kind=small}
