| Visa: Contactless Is The Cornerstone For A Reinvented Public Transportation Experience The global pandemic has accelerated and even expanded transit authorities' efforts to deploy contactless payments. Mary Kay Bowman, Visaâs head of seller solutions, tells Karen Webster that making the entire public transportation journey a contactless, touchless experience is now a high priority as operators seek to deliver a fast, seamless, efficient and even safer customer â and workforce â experience. |
| How Personal Shopper Platform Dumpling Aims To Beat Instacart And Amazon Consumers now use Instacart or Amazon Fresh for groceries, but Dumpling Co-founder and CEO Nate DâAnna tells Karen Webster delivering a better consumer experience starts with creating a better service model for the shoppers who deliver their food. Turning shoppers into micro-business owners who set their schedules and their fees, he says, gives them a better incentive to serve customers and grow their own businesses â and help scale the Dumpling platform. |
| Live Chat: Mobile Card Apps |
| Live Chat: The Three Things FIs Must Do To Deflect Big Tech The big shift to digital means that consumers are comparing their mobile card app and digital banking experiences against the best of what the Big Tech and FinTech players have to offer. But Vaduvur Bharghavan (VB), CEO and president of Ondot Systems, tells Karen Webster that financial institutions (FIs) have a few built-in advantages over the tech titans. |
| Helping Big Banks Overcome Their Cloud Paralysis Migrating to the cloud is vital to keeping financial institutions' (FIs) competitive edge, but the thought of overhauling entire infrastructures and modernizing product suites can be overwhelming enough to lead to 'cloud paralysis,' says NuoDB Chief Technology Officer Ariff Kassam. He tells PYMNTS how bank CTOs can make the cloud migration an easier pill to swallow. |
| Retail Recovery Veils Serious Headwinds Judging by retail sales alone, it looks like the U.S. economy is poised for a rebound. But look under the surface and there are some serious headwinds and potential weaknesses that will need to be resolved before a true recovery can begin. PYMNTS breaks down Thursday's retail numbers to tell a very different story. |
| | AML/KYC Tracker™ | | New Report: How Alipay Fends Off The Fraudsters A small lapse in judgment can cost consumers big when transacting via payment apps, but having users jump through security hoops creates a clunky customer experience. In this monthâs AML/KYC Tracker, Victoria Liu Edison, Ant Financialâs chief compliance officer for the Americas, explains how pairing digital KYC procedures with automated counterfeit ID detection programs and biometric authentication can help shut out fraudsters without sacrificing the user experience. |
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