| Visa shares plans for Earthport, Citi Paytm launch credit card in India, Amazon, Adobe team for DTC selling |  | | Why Visa Brought Earthport Into Its Orbit With the acquisition of Earthport, Bill Sheley, head of global push payments at Visa, tells Karen Webster that the combined companies enable banks and service providers to cover (through a single point of contact) nearly all of the worldâs banked population. He explains the impact of faster, secure payments at scale on P2P, B2C and B2B payments. |
| Staring Down The Sharing Economyâs Big Trust Moment The sharing economy keeps on growing, but future success is never inevitable. Jumioâs Chief Product Officer Philipp Pointner talks with PYMNTS about how sharing platform operators can build trust (one of the main sharing economy challenges), as fresh research reveals that many consumers are skeptical about the safety and security of sharing commerce and transactions. |
| Call Center Commerce Tracker⢠|
| Call Centers Get Smarter â Thanks To AI With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise. In the latest Call Center Commerce Tracker, Paul Lasserre, VP of product management and AI at call center provider Genesys, and Gnan Gowda, the firmâs senior director of product management and global security, explain how AI opens up a black box of data for operators to enable personalized services. |
| | Digital Banking Tracker™ | | Is Social Banking The Key To FIs Capturing Gen Z? With 86 percent of consumers saying theyâd leave their financial institution (FI) for a better digital experience, FIs must focus on making banking feel less like a chore, says Hisham Salama, EVP and head of digital channels for Bank of the West. In the latest Digital Banking Tracker, Salama discusses why social banking is becoming key to customer engagement strategy, and standing out in a saturated mobile banking space. |
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