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Subscription Commerce Conversion Index

NEW DATA: The Five Subscription Features That Could Keep Millions From Clicking ‘Cancel’

Staying home 24/7 has consumers turning to subscription services for both entertainment and their day-to-day needs. While that’s a great opportunity for providers, it also presents a challenge — 27.4 million consumers are looking to cancel their subscriptions because of friction and cost concerns. In the latest Subscription Commerce Conversion Index, PYMNTS reveals the five key features that can help companies keep subscribers loyal despite today’s challenging economic times.

eCommerce Inventory

Using Data And AI To Power The Brain And The Brawn Of The Warehouse

The days of warehouses logging work orders into Excel spreadsheets might be coming to an end. As eCommerce explodes in the post-pandemic world, CognitOps CEO Alex Ramirez tells Karen Webster that warehouse ops teams need help in adapting warehouses built in the 1980s for store replenishment to 2020’s massive surge in fulfilling digital orders. Here’s how.

PYMNTS Masterclass Video

Tokenization And Getting A 360-Degree View Into Consumer Spending

Pandemic silver lining: more awareness across the payments ecosystem of the value of tokens in making digital transactions seamless and secure. Mark Norris, vice president of global acceptance and processing at CyberSource, tells PYMNTS in a MasterClass discussion that merchants are finding tokens a boon to subscription commerce, as well as getting a 360-degree view into a consumer’s spending across multiple channels. Take a look.

Contextual Commerce

Why Lululemon’s $500M Mirror Deal Is A Muscular Move Into ‘Contextual Commerce’

Mirror, mirror, on the wall, who looks the sharpest working out in front of you all? Lululemon just spent $500 million to buy home-exercise technology startup Mirror — a nod to the shift to digital workouts at home during the pandemic. Yet, that’s something else too that can be summed up in two words: contextual commerce.We break it down.

Credit Unions

Credit Unions, ATMs And The Great Digital Banking Shift

Sure, contactless cards are this season’s must-have credit union (CU) accessory. But so are interactive teller machines (or ITMs) instead of traditional ATMs, says CO-OP COO, Nick Calcanes. Connecting consumers to live tellers via video at ATMs is one way, he said, that CUs can upgrade their infrastructure to meet their customers where they are: virtual.

U.S. Bank: How Legacy Systems Impede Open Banking Adoption

B2B payments are often complicated by incompatible systems that delay transactions and add additional fees. Embracing open banking can help, but many financial institutions have core systems that weren’t designed to support APIs, says Gareth Gaston, executive vice president at U.S. Bank. In this month’s B2B API Tracker, PYMNTS speaks with Gaston about how legacy systems have impeded open banking — and what it will take for banks to embrace APIs and accelerate B2B payments.

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