Virtual nursing model yields zero CAUTI levels, high patient engagement scores, and extra sets of hands for shift nurses.
"The most remarkable finding was we had the highest engagement scores I've ever seen. We went from an average percentile ranking in the 60s to several months where we got 100% patient satisfaction on 'Would you recommend?'" — Linda Goodwin, MSN, MBA, MercyOne A virtual nursing model at MercyOne yields zero CAUTI levels, high patient engagement scores, and extra sets of hands for shift nurses. Carol Davis reports. Also this week, using software from Cipher Health, Lenox Hill nurse leaders improved patient care handoffs between shifts, ultimately improving patient experience scores as reflected by HCAHPS. Scott Mace reports. | | |
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Virtual Critical Care: A Lifeline for Rural Hospitals and Patients | | How Augusta University Health’s telemedicine program enables 24/7 COVID-19 and chronic care consults for rural hospitals. n the summer of 2020, the program pivoted to provide critical care consults to patients with COVID-19 or other chronic conditions who could not be transferred to higher levels of care. In the first months of the program, participating rural hospitals reduced their transfers by more than 80%, enabling patients to receive care in their communities with minimal disruption to continuity of care. |
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| That's all for this week's edition of the HealthLeaders Telehealth. We will be back in your mailbox next Tuesday with more news and reporting on telehealth and its effects on the business of healthcare. Check our website frequently throughout the week for updates. And, remember to sign up for our E-newsletters to keep you informed on the top industry trends, challenges, and opportunities. If you've got news tips, thoughts, or suggestions, I'd love to hear from you at [email protected]. | | |
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