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Free Webinar: Video in the Contact Center
| Tuesday, March 23, 2021 | Time: 3:00 PM ET / 12:00 PM PT (Duration: 60 Minutes) |
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Whether it’s in established scenarios like telehealth, financial services, and education; or emerging use cases like retail and field service, video is poised to play a larger role in contact centers in the next 12-18 months. This is particularly true in scenarios that require a high degree of trust and human interaction.
Join this webinarto hear a leading industry analyst’s data and insights on video’s role and future in the contact center. |
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| You will learn: When video is most effective in contact center interactions The role video can play in an omnichannel contact center How to ensure security and quality of service in a video customer experience |
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| | | Robin Gareiss CEO and Principal Analyst Metrigy |
| | | Sarita Fernandes VP of Marketing, Contact Center Solutions Lifesize |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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