Thursday, August 10, 2017

Quick Tip

Handle conflicts of interest with strong bylaws

Medical staff bylaws should address how to manage conflicts of interest once disclosed or otherwise determined—a critical, but often overlooked, step in ensuring a fair, consistent application of the defined protocol.

 

New Content: Members Only

A SAFER bet
 Published 8/9/17

The Joint Commission’s new survey scoring system features clear visuals, emphasizes patient safety, and engages hospital leaders, according to compliance experts. But inconsistent surveyor application is one early glitch in the matrix.

User feedback on SAFER
 Published 8/9/17

We reached out to compliance professionals who have undergone the SAFER matrix process at their facilities to share their thoughts on the experience. Here's what they had to say.

Burnout: A pragmatic approach for medical staff leaders, Part 1: What’s going on here?
 Published 8/7/17

If you believe half of what you read, just north of 50% of physicians nationwide, on average, are suffering from burnout. When they hear this, many medical staff leaders react by saying there is probably some burnout in their facilities, but it is not that high. Others react by saying that burnout is an awful term that has become hackneyed and overused. Some go so far as to say it does not exist, claiming physicians just need to suck it up and soldier on.

 

CRC Announcements

Apply to the 2018 CRC Contests!

The 2018 CRC Symposium Case Study Competition and the 2018 CRC Achievement Awards are two application-based contests that showcase excellence in the medical staff services and leadership fields. Winners, who will be selected by a panel of esteemed industry experts, will receive free admission to and recognition at the 2018 CRC Symposium in Las Vegas, Nevada.

Take our poll: A dedicated customer service program

Would your organization support your department’s development of a dedicated customer service program and provide necessary resources? Take our new poll and let us know. You must be signed in with your free or paid CRC account to participate.

For more information about prioritizing customer service, read this MSP's Voice by Leslie Cox, BS, MHA, CPMSM, CPCS, and order our on-demand webinar, Credentialing Case Study: How Banner Health CVO Streamlined Workflows and Improved Customer Satisfaction.

Need to connect with high-quality candidates? HCPro's Career Center can help!

Post your open jobs in front of the most qualified group of professionals in the industry: jobs.hcpro.com.

Use coupon code QualityCandidates for 25% off any product!

Contact Susan Pesaturo with any questions:
978-624-4594
 

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Product Spotlight

The Guide to Medical Staff Bylaws offers tips for writing bylaws and actual sample language that complies with Joint Commission, DNV, HFAP, and/or CMS standards. Mary J. Hoppa, MD, MBA, offers guidance on implementing accreditor’s standards and advice on getting physicians to buy into the importance of following medical staff bylaws. This guide goes beyond just providing sample language; it explains the importance of the bylaw and what it means for your organization to ensure compliance.

Click here to order your copy!

 

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Editor
Credentialing Resource Center
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