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CIO First Look
Stay up to speed with the dayâs top stories for IT leaders
May 03, 2024
UPS delivers customer wins with generative AI
The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise. Read more
Scrum master certification: Top 13 certs for agile pros
A Scrum master certification can prove you have the knowledge and competency to lead agile teams successfully. Read more
Coaching your IT team for change: 9 tips
Getting your team to accept, and even embrace, change is vital for IT success. IT leaders who have mastered the art of leading through change share their advice on this essential leadership skill. Read more
CEO Steve Bandrowczakâs playbook for CIO success today
The longtime CIO, now driving a reinvention of Xerox, emphasizes three critical capabilities CIOs must harness to steer their companies through their own evolutions. Read more
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Siemens Mobility scales RPA by empowering employees
Democratization at the rail tech division of Siemens has been the catalyst to automate more than 700 processes since 2017. Read more
Google spurs US to ease immigration rules for tech talent
Citing a US talent shortage, the tech giant has urged the Department of Labor to expand Schedule A occupations to include AI, software engineering, and cybersecurity roles. Read more
Expectations vs. reality: A real-world check on generative AI
Now with the benefit of hindsight, organizations are more aware of moving cautiously to ensure gen AI delivers rather than disappoints. Read more
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