| Why 7-Eleven Is Betting On Voice Commerce To Keep Customers Loyal With 33 million loyalty program members, it would be easy for 7-Eleven to rest on its laurels. But Chief Data Officer Tarang Sethia tells PYMNTS the convenience-store chain is doing anything but that as it rolls out voice commerce for its gasoline loyalty program. Hereâs what that looks like. |
| Digital Banks And The Power Of The Cloud Tracker |
| N26: Cloud Banking Core Key To Meeting Consumersâ Mobile Banking Needs Fifty-five percent of consumers say mobile is now their preferred way of interacting with their banks, but many financial institutions (FIs) still rely on infrastructure thatâs fallen behind the curve, says Lindsey Grossman, director of product for challenger bank N26. In our latest Digital Banks And The Power Of The Cloud Tracker, Grossman explains why adopting a cloud banking core can help banks react quickly to increased traffic and the needs of todayâs mobile-first consumer. |
| PODCAST: Digital Payments |
| Making Cash Relevant In The Era Of Digital Payments Cash may not quite be king anymore, but for many consumers, itâs still their primary mechanism for making payments. However, many cash-based consumers need a way to digitize their money so they can spend it in an increasingly online economy, Brett Narlinger, head of global commerce at gift card platform Blackhawk Network, tells Karen Webster. Hereâs how retailers are stepping in to help. |
| Merchants And The Big Retail Reset The world of commerce has adopted about 10 years’ worth of digital advances in about three months. Iain McNicoll, vice president and regional head of the Americas/SMB at Payoneer, tells PYMNTS that’s putting pressure on all retailers to raise their digital game. He says the only question now is how retailers can do more to adapt to a future where companies with the best digital capabilities will win. |
| How ‘Self-Touring’ And Digital Lockboxes Are Changing Real Estate Rentals The pandemic has changed activities that used to be done in a high-touch manner, like viewing rental properties with agents and landlords. Social distancing has paved the way for online platforms and “self-touring” to gain prominence, Rently Chief Operating Officer Andre Sanchez tells PYMNTS. |
| | Digital-First Banking Tracker | | Wells Fargo: First Impressions Are Key When It Comes To Digital Onboarding Consumers are embracing digital banking amid the pandemic, with many signing up for the first time. But time-consuming onboarding procedures that require extraneous details lead as many as 40 percent of customers to abandon the onboarding process. In this monthâs Digital-First Banking Tracker, PYMNTS speaks with Ben Soccorsy, head of digital payments at Wells Fargo, about how banks can harness data analytics to determine the most common onboarding frustrations â and work to eliminate them. |
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