| Uber Eats abandons ghost kitchens, IPOs show Wall Street embrace of digital tech, Blackhawk CEO on retailâs digital payments reinvention | | | New Report: Payments, Transparency Builds Trust In The Gig Economy Building trust between freelancers and employers is a two-way street â and one that gig marketplaces must engineer. In the latest Gig Economy Tracker, Michael Brooks, CEO and founder of online freelance marketplace goLance, says employers can build trust with things like offering workers multiple payment options. Workers can return the favor by building robust profiles using information from platforms like LinkedIn. |
| Entersekt: The COVID-Led Future Of Digital Banking Financial institutions need to bring more efforts to bear on pivoting to mobile and online channels, Mzukisi Rusi, head of technology delivery/North America at Entersekt, tells PYMNTS. He says FIs must consider changing consumer expectations and tackle weaknesses in legacy systems that might not have been apparent when there had been multiple points of contact, but are clear now. Hereâs how they can do it. |
| How To Digitally Reinvent A Restaurant In Real Time The restaurant business has become particularly tough under COVID-19 shutdown orders, and Chris Damian, head chef and owner of Bostonâs Legendary Restaurant Group, had to rewrite his business plan in just weeks: permanently shuttering two of his four physical restaurants, converting them to takeout only digital offerings and adding a ghost kitchen to the eateries that remain open. Staying in business, he says, is all about being willing to continually adapt to a radically reshaped marketplace. |
| For SaaS Firms, Making Sense Of eCommerce’s Tax Complexities Software as a Service (SaaS) sellers are seeing benefits in the COVID-related explosion of digital commerce. But Kurt Smith, vice president of product and strategy at FastSpring, tells PYMNTS that there are major challenges in keeping up with tax laws in states and countries where firms don’t have a digital presence. He says automated platform-based compliance services can dramatically cut down on guesswork. |
| Retailer Bankruptcies Shine A Light on Gift Cards And 'Breakage Income' Those unused gift cards that lie at the bottom of every consumer’s drawer (or inbox by e-cards) might eventually be a boon to the retailers that issued them – even the ones going bankrupt. Here’s why the longer consumers wait to cash in, the more names like J. Crew, Starbucks and Walmart will see a boost to their top lines. |
| | Omnichannel | | Blackhawk CEO: How Digital Payments Will Drive New Retail Engagement Models â And Economics The global pandemic has forced consumers to double down on their use of digital retail channels, and physical retail to rethink how to engage those consumers across every touchpoint that defines their shopping journey. Blackhawk Network CEO Talbott Roche tells Karen Webster that means that new thinking about how to use digital payments to drive engagement and new economics for retailâs brick and mortar footprints â maybe even taking a page out of the Starbucks mobile payments playbook. |
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