Tune in to our new podcast series, and here’s how to prepare for Ramadan 👀

A MESSAGE FROM KARIM

Dear clients,

This month we have many noteworthy achievements to share with you, so let’s get started.

First, we are proud to announce that we are expanding our existing operations in KSA and relocating to a bigger office space in Riyadh as part of our commitment to support KSA’s Vision 2030, which is a unique and transformative blueprint for economic and social reform that is opening Saudi Arabia up to the world. The relocation also comes in line with CEQUENS’s mission to further expand in local markets to not only help businesses build deeper human connections through omnichannel solutions, but also to contribute to the capacity development of the Kingdom’s rising pool of local talent.

We are also pleased to share that we are kicking off CEQUENS Chats; a series of recorded interviews with the CEQUENS team that covers all things tech, innovation, and industry leadership to help businesses take the lead in digital transformation.

Lastly, our product development team has been invited to participate in this year’s The Innovators 2023. This research initiative conducted by ROCCO aims to identify the most innovative solutions from vendors and MNOs. During this event we were given the pleasure of presenting how CEQUENS MFA is redefining the customer authentication process for a secure customer journey.

The power of the dot continues to make transformative accomplishments across a multitude of industries. Thank you for choosing to partner with us on this amazing journey.

More to come!

Sincerely,

Karim Khorshed
Co-founder and CEO

“CEQUENS Chats” is coming!

We are thrilled to announce the upcoming launch of CEQUENS Chats; an all-new way to build meaningful connections through discussing the tech and leadership topics that matter most.

This series of recorded interviews will feature members of the CEQUENS team and cover all things tech, innovation, and industry leadership. Episodes will be released bi-monthly. Stay tuned for our first guest Hussein Malhas, CEQUENS VP Growth & Revenue Operations.

Ramadan is also approaching fast, and we’re here for it

Fun fact: Customers expect a very high level of service and prompt response times during Ramadan. It sounds fun, but it won’t be if you’re not well-prepared. To start the season off right, you must ensure that your customer support agents are adequately equipped with the right tools to deliver an exceptional customer experience.

Read now: When Support Suffers: Empowering agents with the right tools to succeed

Get in touch today and talk to us about your business needs for Ramadan.

EVENTS

If you've attended Mobile World Congress in Barcelona, chances are you ran into the CEQUENS team and maybe had a chat as well. It was good seeing you.

Members of our team also attended LEAP Tech Conference in Saudi Arabia in early February. We are thrilled to have met some of the world’s greatest minds from leading tech corporations to start-ups at this massive event.

PARTNERSHIPS

CEQUENS provides Ebank with WhatsApp Business and SMS APIs

We are delighted to announce our partnership with the leading Export Development Bank of Egypt (EBank). As part of our collaboration, EBank will be deploying CEQUENS’s WhatsApp Business API and SMS API solutions for both retail and corporate customers. EBank WhatsApp will make customer communication easier and convenient anytime anywhere.

PEOPLE

Our CEO Karim Khorshed featured in Enterprise series My Morning Routine

In this short and enjoyable interview, Karim talked to prominent business magazine Enterprise about why he started CEQUENS over a decade ago and how it became a leading omnichannel communication solutions service provider. Learn more about the CEQUENS story and Karim’s leadership routine in this up close and personal story.

Our Co-Founder Ahmed Shabrawy won the “CIO Leadership Award 2023”

“We are delighted to be recognized as a company that continues to deliver on its promise to help businesses build deeper human connections through providing simple and scalable omnichannel solutions. Winning the CIO Leadership Award 2023 further underscores CEQUENS’s commitment to innovation to help stakeholders achieve their digital transformation goals.” – Ahmed Shabrawy

Our VP Carrier Relations Nermeen Sobhy featured in Genesis magazine as the most influential woman in the telecom, wholesale, and messaging industry

The 3rd issue of Genesis magazine by ROCCO is out this month, and it features Nermeen as the most influential woman in our industry and the ROCCO IOO number two most influential person. ROCCO HQ interviewed Nermeen on her amazing career and the challenges she faced to be a female engineer.

FROM THE BLOG

SaaS trends and challenges to look out for in 2023

SaaS cloud applications will reach over USD143.7 billion in value in 2023 according to Gartner. Between the emergence of new AI trends, global economic recessions, and post-COVID recovery measures, what does 2023 have in store for SaaS? Take a look at the current trends and challenges for SaaS platforms from artificial intelligence and cybersecurity to omnichannel and Super Apps.

JOB OPENINGS

Come and transform communications with us, or let a friend know we’re hiring.

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