As a result of new regulations, workforce considerations, and technology needs, revenue cycles have turned an eye to creating a more positive patient financial experience—but are they seeing their hard work pay off? Patient education takes an organization time, effort, and money to do a good job of informing patients about their financial responsibilities, yet it is essential to create a patient-centric experience. Read on to learn more from revenue cycle leaders who met in Nashville for a roundtable discussion and discover the strategies the participants are using at their organizations to drive the patient financial satisfaction ROI needed to survive and thrive.
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