Working the desk means never knowing what’s coming next.

One minute you're helping someone print a resume. The next you're fielding complaints about computer time limits or asking someone to lower their phone volume... for the third time today. Customer service is unpredictable.

Customer Service Training for Frontline Staff is a half-day online course built to address the expected and unexpected interactions that actually happen in libraries. You'll pick up communication techniques that work across age groups and temperaments and get strategies to stay grounded when things get hectic. 

• What's the best way to respond when things escalate?
• How can you support neurodivergent patrons?
• What do you do when the customer isn't right?

Those questions and so many more will be covered in this 4-hour course. Join us live at noon on September 18, or watch the recording when it works for you. 

Not interested in customer service or other frontline issues? Update your profile and we'll make sure you only receive content that interests you!

Join as a Group 

This course is one of our most popular for groups. No surprise, as almost everyone working in your library interacts with patrons. Register with a couple of colleagues (group rates start at just 3 learners) or enroll your whole team. Stretch your budget and get everyone aligned on what good service looks like. 

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