WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

APRIL 5, 2018

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Three Consumer Trends to Watch in Auto Retailing, Financing

Online vehicle shoppers look at price above all else, Chase survey says.

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Flow Automotive Companies - The Evolution of Service Retention
Matt Hinson, Managing Director will show how they are applying big data and machine learnings for service customer retention and highlighting industry adoption of a new metric: Share of Wallet. Register today for TLS’ inaugural Auto CX Analytics & AI Summit. Save $300 before 5/4 deadline. For more information: http://tlsummits.com/acxaais2018/

Killing Business With Faulty Online Pricing? Here’s a Fix

Car dealership price transparency, not price itself, is the top differentiator, because transparency plays a huge role in delivering a superior customer experience.

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Data Analytics Can ‘Democratize Decision-Making’ at Car Dealerships

Dealers want actionable insights from data to help them meet customer expectations on inventory and more.

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Webinar: How to Increase Dealer Profits in Transparency Economy

Join Drive Motors' Matt Weinberg and WardsAuto's Steve Finlay for this WardsAuto event that will cover how tranparency is transforming car buying, the truth about price negotiations, what influences consumers' buying decisions and more. Be there on Thursday April 12 at 2 p.m. ET/11 a.m. PT. Click here to register.

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Survey Says Consumer Desire to Own Vehicles High

Alternative transportation services will supplement not replace ownership, says NADA’s Jonathan Collegio.  

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