Take our short quiz to learn how customer-centric your organization is today and receive practical suggestions for how to move forward on the path.
Everyone wants to know how to build a culture of customer-centricity, but few understand the critical factor is employees.
Advanced innovators are driving growth through new direct-to-consumer, value-added services and business models—but there is still a long way to go.
Lara Caimi of ServiceNow sits down with Bain's Justin Murphy to discuss how a great customer experience is essential to any successful business.
How are we doing? When shared services organizations ask that question of their internal customers and act on the feedback, great business outcomes can happen.
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