SEPTEMBER 7, 2017

“You only have one shot,” Northwood University's Elgie Bright says of first impressions with customers.

Whether dealers like it or not, third-party sites are go-to places for a majority of online vehicle shoppers.

Dealer cultures must continue to keep pace with process and technology changes to ensure a seamless online-offline experience for customers.

David Lewis offers CBT Automotive's tip of the day.