 | Utilities have a real opportunity to further connect with their customers. |
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| A 2017 study* found that 78% of homeowners surveyed would like their utility to educate them on how to be prepared for home repair emergencies. |
The need is more prevalent than one might think. The same study found that 59% of respondents had a home emergency repair in the last year. |
Offering a solution for home repair problems is an opportunity for utilities to improve customer engagement and satisfaction. |
“The HomeServe program enables us to educate customers about potential problems and provide simple solutions. Our research shows that our customers appreciate the utility for providing valuable information, even if they don’t participate in the programs or services we offer.” |
-Eric Morris, Customer Programs Manager, AEP |
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| Find out how utilities and their customers are benefiting from home repair programs: |
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*2017 IPSOS Survey of HomeServe policyholders and non-policyholders |
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