The “There’s Money in Your Member Experience” webinar series dives into key areas in which Gym Opera | This week's Club Industry is brought to you by MXMetrics.
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| | | Investing in your Member Experience is one of the best decision you can make as a Gym Operator.
The “There’s Money in Your Member Experience” webinar series dives into key areas in which Gym Operators can use member feedback to find new streams of revenue while creating operational alignment.
Episode 1 of this webinar series features Herb Lipsman, General Manager, Riverbend Club and The Reserve at Lake Travis, and Blair McHaney, CEO of MXMetrics.
Join Herb and Blair at 1 p.m. EST on Thursday, December 2, 2021 as they share stories, insights and actionable tips from their 50-plus years of experience in the Fitness industry.
Want to drive more revenue or find new revenue opportunities? Join this webinar.
Want to have the best Member Experience in town? Join this webinar.
Want to create operational alignment of your revenue-generating business units? Join this webinar.
Want to transform your culture to foster growth within your staff? Join this webinar.
The main goal of this webinar series is to help gym operators better their businesses - plain and simple. This webinar is FREE for everyone. You just need to show up wearing your learning hat.
If your interest has been piqued, which I hope it has, bring yourself, bring a friend, bring your staff, bring your director. The more the merrier.
Register below. |
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| | | | | | | | | | | | | Member Experience Matters!
... was one of the biggest takeaways from the 2021 Trade Show season (IHRSA, Club Industry, Tech Summit, etc). Why does it matter so much? Well, if you go to a restaurant and receive bad service, are you more or less likely to return to that establishment? If the airline you're flying loses your bag while traveling home for the holidays, are you more or less likely to fly that airline again? The feedback that our members can provide is invaluable to a Gym Operator's ability to cultivate the best possible experience for its members.
and ... Investing in your Member Experience is an investment that can Pay. You. Back! If you can use a piece of feedback to effect a positive change that leads to higher levels of member satisfaction, you're extending the lifespan of that member. Happy members last longer. That's just one example. Without member feedback, making changes can be like guesswork for an Operator. But why guess when you can ask? Why use a pen and paper to record the feedback ... or manually send 1-1 emails ... or use a spreadsheet to track comments??
We have a TOOL for THAT! It's called MXM+. Remember, there's money in your Member Experience, and MXMetrics wants to show you where to look ... or even how you can use MXM+ to be a major driver of your MX. |
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| | | | | | Click above if you'd like to speak to one of our Member Experience experts to learn about how you can start using member feedback to find money in your Member Experience. |
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