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Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software. First organizations need to figure out what humanizing means and then how to turn that into a convincing reality.

A lot of time, effort, and money has been spent on humanizing the digital experience. Many companies still struggle with customization vs. standardization when it comes to engaging with customers. So where does your organization stand? Read on some of the shiniest ✨ and dullest examples from different industries in this new resource.

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