WardsAuto Dealer 5


	JULY 12, 2023

1.	The Impact of Software-Defined Vehicles on Customer Service As customer and vehicle servicing becomes more fragmented between digital and physical needs, focusing on reducing friction and creating a more seamless experience for vehicle owners should be paramount. Full article

2.	Dealers Scramble to Adapt to Sudden Spread of Tesla Chargers The change is costly to dealers who delivered on manufacturers' instructions to invest in CCS-standard connectors. Full article

3.	Why More Dealers Are Enabling Sales Staff to Present F&I Products Earlier in the Shopping Process Digital Dealer explains how dealers boost F&I product sales.

4.	Customers flock for service, but how can dealers beat the competition? Dealers tell Apple Insider about the dark side of GM's decision to opt out of CarPlay.

5.	Service Advisor Skills for handling Demanding customers! Dealership News tells how to handle those aggressive customers.