| Zero-touch cloud operations is the concept of automating cloud operations (cloudops) processes to minimize the need for human intervention. Specifically, it involves automating the deployment, configuration, scaling, monitoring, and resolution of issues on all cloud platforms (public and private), and even extends to traditional legacy systems and edge computing systems as well. Physically, it is a layer of technology running above the cloud providers (e.g., a metacloud). It can be anything thatâs able to automate cloudops, for instance, AIops technology, identity management, performance management, governance, and finops. This includes detecting issues and resolving them without human participation. Adopting a metacloud also means less urgent operational processes, such as standard maintenance practices (including those surrounding disaster recovery). Devops toolchains also use these types of technologies for the same purposes. Like any good technology movement, there are upsides and there are downsides to consider. Letâs look at both. Good news Basically, zero-touch cloudops brings a few well-understood advantages: Greater efficiency. Automating routine tasks in cloudops frees up time and resources for cloud teams to focus on more strategic initiatives. Less error. The majority of times that something goes wrong, a human has screwed it up. Zero touch reduces the risk of human error. Faster time to deployment. Automating deployments and scaling cloud services compresses the idea-to-deployment timeframe. Improved uptime. By using AI-based algorithms to predict issues before they occur (such as happens in AIops), cloud teams can proactively resolve problems and improve uptime. Better collaboration. Integrating devops practices into cloudops can improve collaboration between development and operations teams, with all the obvious benefits. Bad news Of course, the good news needs to be balanced with the realities that few are discussing these days. |
