"What I love hearing are the testimonials that our team members are sharing with us from our patients around never feeling like they were unattended to, and always feeling like there was someone there that could meet their needs and answer their questions." — D’Andre Carpenter, DNP, RN, chief nursing officer, UnityPoint Health When UnityPoint Health began exploring new inpatient care delivery models, D'Andre Carpenter, DNP, RN, chief nursing officer, wanted to go beyond the concept of team-based care to position nurses and other clinicians to practice at the top of their license. For this week's lead story, I spoke with Carpenter about UnityPoint’s new Collaborative Care Model, and its positive impact on patient safety, patient experience, and staff satisfaction. | 