Find out which AI tools are moving the needle in contact centers—and how to stay ahead of the curve.
AI Tools in the Contact Center
Over the last 12 months, organizations have been testing AI tools in the contact center, to varying degrees of success.
Learn from Mila D’Antonio, Principal Analyst at Omdia, and Elizabeth Tobey, VP of Marketing at NiCE, to find out what works and how to be successful with them for the latter half of this year.
We will cover:
What improvements to KPIs organizations are seeing
What types of AI tools are driving the best outcomes
How to win with custom AI solutions this year
Join us and get actionable insights to feed your AI strategy in 2025.
