| Good afternoon, Australia’s biggest telco is setting up an AI hub in America’s Silicon Valley as part of a $700m investment to tackle soaring customer complaints and accelerate its transformation. Telstra has also poached Microsoft Australia and New Zealand boss Steven Worrall to helm its $15bn infrastructure business. His impending departure comes as Microsoft is axing 3 per cent of its global workforce as it deepens its AI push. Gilbert + Tobin has vowed to “responsibly” push the use of generative AI to its limits as Australia's biggest law firms adopt the technology with gusto. Let me know what you think — [email protected] | 
