Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics, according to consumer lobby group ACCAN.

The Australian Information Industry Association claims a lack of relevant local skills and an effective Research and Development Taxation Incentive (R&DTI) program is holding back the local ICT industry.

Social media giant Facebook has announced that it will ban pages that praise, support or represent white nationalism and separatism both on its own site and Instagram, with the ban set to be enforced from next week.

Former NSA contractor Harold Martin, who has been in jail for allegedly taking a massive horde of security material to his house, is set to plead guilty to the charges on Friday (Thursday US time).

The Federal Government has taken the easy way out in dealing with issues around its encryption law and kicked it down the road, leaving it for the Independent National Security Legislation Monitor to deal with by April 2020, says Sam Varghese.

Open source firm Red Hat, now owned by IBM, has crossed the US$3 billion annual revenue line for the first time, raking in US$3.4 billion, an increase of 15% year-on-year, for the financial year that ended on 28 February.

And of course, there's plenty more so for all the news visit www.itwire.com.

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Stan Beer, Editor, iTWire

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