Teen spending plummets to twenty-year low, QSR survival checklist, Venmo GM on the cool card for mobile app users | | PYMNTSTV: B2B Payments 2021 |
Crafting the Better B2B Payments âCustomerâ Experience It happened one March â the pandemic hit home and everything changed. In B2B payments, the digital shift has transformed the way sourcing, payments and supply chains work and treasurers manage their cash. In a PYMNTSTV broadcast last week, Karen Webster, top executives from J&J, WeWork, Thomas, Behalf and Alibaba weigh in on how digital processes and external forces are forcing the âconsumerizationâ of B2B payments. |
REPORT: The QSRâs Digital Checklist For Surviving The Long Haul Outlasting the pandemic will require restaurants to constantly reassess everything from digital features to menu items that resonate with customers, says Natalie Anderson Liu, vice president of brand for burger chain MOOYAH. In this monthâs Order To Eat Tracker, Liu discusses what quick service restaurants (QSRs) must embrace going forward ⦠and what's best left to the wayside. |
How High-Tech And High-Touch Helps Merchants And FIs Beat Back Chargebacks Chargebacks are on the rise in the age of eCommerce. But Melissa Jankowski, head of debit and ATM services at FIS, tells PYMNTS that financial institutions and merchants can be proactive in reaching out to customers in anticipation of disputes -- and effectively battle scammers, too. The key: using a high-tech touch. |
Uber CEO’s 900,000 Reasons Why AB5 Shouldn’t Fly California voters will soon decide whether to keep the state’s AB 5 gig-worker law, but Uber CEO Dara Khosrowshahi warns that the firm would have to cut 900,000 jobs if it had to rely solely on traditional employees. He argues that labor laws have failed to adapt to the 21st century economy – and many others agree. Even Uber drivers. Here’s why. |
| Innovation | Venmo's Esch On Designing A Cool Physical Card For Mobile App Users The Venmo card is officially out -- and Darrell Esch, Venmoâs senior vice president and general manager, tells Karen Webster that it promises to give paying with plastic the digital upgrade it badly needs. Hereâs why he thinks it will win âtop of walletâ status. | | |
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