| Remote Payments Report⢠|
| NEW DATA: Five Ways Social Distancing Is Transforming Retail Stay-at-home orders have boosted consumersâ reliance on digital shopping, with consumers being 30.6 percent more likely to buy online than last year. But whatâs expected of connected devices now that they are consumers' primary way to shop and pay? For the 2020 Remote Payments Report, PYMNTS surveys 2,062 consumers to learn about five major ways in which social-distancing measures are transforming consumer-spending habits. |
| Live Video: SBA PPP Program |
| Whatâs Next For Small Businesses Amid The SBA PPP Loan Saga? The PPP program â designed to funnel funds to Americaâs small businesses hit by COVID-19 â has run out of money 13 days in. So whatâs next? That was the topic on the table when Karen Webster, Ingo CEO Drew Edwards and Planters First Bancorp CEO Dan Speight took up their latest digital discussion of the PPP. The long-term picture, they noted, is complex. The short-term picture is not â a lot more funds need to be injected and quickly. |
| Credit Unions' Role In Keeping The Balance Tipped Toward Consumer Calm There are two forces driving consumer behavior in the market â forces of calm that keep consumer grounded, and forces of panic that make them prone to behaving rashly. Bruce Dragt, chief product officer with CO-OP Financial Services, says credit unions are working overtime to be examples of the former during the current crisis â and to use the opportunity to build a better more reassuring experience. |
| PODCAST: Retail Reinvention |
| Self-Service And Retail’s ‘Storevolution’ The pandemic is reshaping all facets of physical life as ‘social distancing’ becomes the norm. Matt Redwood, global head of self-service solutions at Diebold Nixdorf, tells PYMNTS the stage is set for self-service retail to gain traction, and for retailers to evolve and embrace a ‘storevolution’ marked by frictionless commerce. Here’s how it can be done. |
| Why 'Digital-First' Banking Will Become 'Digital-Always' Because of COVID-19, fundamental shifts in financial services and the way in which those services are delivered are underway — and the shifts will be permanent. Doug Brown, senior vice president and general manager of NCR, tells Karen Webster that technology’s ‘wow factor’ can help financial services (FIs) offset the top-line impact of mandates to close branches or reduce hours — and get ready for life on the other side of the pandemic. |
| | Order To Eat Tracker™ | | Schlotzsky's: When You Canât Dine-In Then Drive-Thru Quick-service restaurants are scrambling to accommodate off-premise food orders as dine-in areas close to slow COVID-19. But for the 20 percent of U.S. restaurants offering drive-thru service, dine-in bans are creating opportunities, boosting revenue and fostering loyalty. In the latest Order To Eat Tracker, Tory Bartlett, chief customer experience officer for fast casual restaurant Schlotzskyâs, discusses how the chain is speeding up drive-thru traffic flow with cloud-based performance metric solutions and digital menu boards. |
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