| Devices included, but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS, Alexa, video doorbells, smart devices, Smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc that are still supported by the manufacturer.
Phone, chat, virtual house call, scheduled callback, and Guided Paths® (online DIY step-by-step guides)
Common Issues we have recently solved are: connecting devices to a home network, tuning up a slow computer, removing viruses or malware, setting up a new printer or device to the internet, recovering lost or deleted files, updating or installing new OS system or software, migrating data, help with password recovery, and more.
Application Installation, Troubleshooting, and Support (for limited local configurations)
Network Configuration and Support (for home device networks)
Email Configuration, Troubleshooting, and Issues (except for account-level administration)
Malware Identification and Removal Data Backup and Recovery (The client must provide cloud access before our Tech Experts do the initial set-up and restoration) | 