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Global Digital Shopping Index

Visa's Cybersource: The Frictionless Fix Is In For Physical Retail’s Broken Business Model

As fast and furious as the digital pace has been in 2020, it will accelerate in 2021. Michele Herron, Visa’s Cybersource senior vice president and head of strategy, marketing, and SMB solutions, told Karen Webster that the winners are those retailers that were already shifting digital in the pre-COVID-19 world.

Pandenomics

Travel Readies For Pent-Up Demand; Multi-Generational Trips On Trend

Vaccine development has jump-started an interest in travel, especially trips where families who haven’t seen each other in months want to reunite in cool places. Colin Smyth, head of travel at Flywire, told Karen Webster that they’ve seen inquiries and bookings for late 2021 tick up over recent weeks as an end to the pandemic comes more clearly into focus.

SuperApps

Costa Rica’s OMNi Super App Tackles Its Fifth Vertical

A can-do business model and flexible attitude has allowed OMNi to grow from bikes to taxis to news-and-lifestyle information. CEO Nayid Aguilar told PYMNTS that OMNi simply looks to bring its digital prowess to businesses and industries that don’t have it.

Gift Cards

Gift Cards Poised For Big Role In Post-Pandemic Purchasing

There’s no turning back in the digital-first economy. Helena Mao, Blackhawk Network’s vice president of global product strategy for payment solutions, told PYMNTS in a recent conversation that gift cards are the way forward for merchants.

Digital Payments

Diagnosis Digital: eChecks Help Improve Healthcare Provider Cash Flows

Insurance companies just can’t shake the paper check but are making progress in digitizing them. In a podcast with PYMNTS, Todd Tracey, executive director at MPX, Deluxe Corporation, said eChecks and artificial intelligence (AI) are being used to adjudicate claims and issue payments.

eBay: Offline Payment Preferences Are Changing Online Habits

Consumers' newfound affinity for touchless shopping and payment experiences at brick-and-mortar stores is influencing how they shop online, says Keala Gaines, vice president of global payment services for eCommerce marketplace eBay. In December's The Anatomy of Consumer Payments Playbook, Gaines explains how QR codes and mobile wallets play an important role in driving conversion and loyalty.

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Digital-First Economy Transforms Home Into Commerce Center

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Best Of Yesterday 

Report: Millennials, Buy Now Pay Later And The Shifting Dynamics Of Online Credit

JPMorgan: Corporates Now Comfortable With Payments In The Fast Lane

Visa, Conferma Pay: Digital-First CFOs Demand Speed, Security – And Mobile