| Consumer Digital Trust Playbook |
| NEW REPORT: How Voice Assistants Help Win Consumer Spend â And Their Trust Eighty percent of consumers say they plan to keep shopping with merchants theyâve discovered during the pandemic even after things return to normal. But retaining the business of these customers takes more than just a digital makeover â merchants must also earn their trust. In the Digital Shift: Consumer Trust Playbook, PYMNTS examines how merchants can win customersâ trust, loyalty â and their spend, and the role of voice assistants in helping foster both. |
| Mastercard Aims To Fight âGobbledygookâ On Online Card Statements Everyone hates the âmystery chargeâ on their online card statement: the charge they just donât recognize due to the unrecognizable details given. Twenty-seven percent of chargebacks start that way â a problem that Mastercardâs Executive Vice President of Security and Cyber Innovation Johan Gerber tells Karen Webster can be fixed by making corporate logos and other merchant information easily visible. |
| Buy Now, Pay Later Tracker |
| OAK + FORT: Flexible-Payment Plans Boost Luxury Purchases Many consumers are sticking to buying basics during the pandemic, leaving some luxury brands struggling. In the Buy Now, Pay Later Tracker, Cooper Watts, director of IT and eCommerce for accessible luxury retailer OAK + FORT, discusses how flexible-payment options are helping merchants appeal to younger consumers by bringing luxury purchases within their reach. |
| Ceridian: Payroll Modernization Readies The Public Sector For Next-Gen Talent The public sector is facing two key challenges today: under-investment in technology and a mass exodus of talent as 40 percent of employees get ready to retire. Luckily, digitization can tackle both. Gianluca Cairo, Ceridian’s industry principal/public sector, tells Karen Webster how payroll modernization can attract a younger generation of employees looking to make a difference with their work. |
| The Three Things Every Digital-Card App Needs COVID-related shifts to all things digital have left some community banks and credit unions playing catch-up with their big bank and FinTech competitors. But Randy Piatt, Ondot Systems’ head of product solutions, tells PYMNTS they can get there with the right focus – and an awesome digital-card app. |
| | PYMNTS Q2 eBook | | âWhat Did You Change?â 34 Payments Execs Weigh In On Payments, The Pandemic And New Possibilities Weâre headed into the final quarter of a year like no other. Time to look back at life just before the pandemic and how it changed the payments space. And it's no surprise that companies across any number of verticals have had to make changes, great and small, to the ways they meet consumers. We asked 34 payments CEOs and C-suiters about the single most significant changes they made over the last six months. The responses were far-ranging, contemplative and even hopeful. |
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